Privacy Policy
Introduction
The Good Agent Company Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 and other relevant legal requirements in New Zealand.
By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
What Personal Information We Collect
We may collect personal information, including but not limited to:
- Name, date of birth, and contact details (phone number, email, and address)
- Identification documents (e.g., passport, driver's licence)
- Property ownership records and transaction details
- Financial information for transactions (where applicable)
- Correspondence and communication records
- Website usage data, including IP addresses, cookies, and analytics
If you provide personal information about another person, you must have their consent to share it with us.
How We Collect Your Information
We collect personal information through:
- Direct interactions (e.g., when you contact us, register on our website, or engage with our real estate services)
- Third-party service providers (e.g., customer due diligence providers, public property records)
- Our website, through cookies, analytics, and tracking technologies
WHY We Collect Your Information
We collect and use your personal information to:
- Verify your identity for AML/CFT compliance
- Provide and improve our real estate services
- Communicate with you regarding your property transactions
- Facilitate legal and regulatory obligations (e.g., reporting to the Department of Internal Affairs (DIA))
- Prevent fraud and ensure security
- Conduct marketing and promotional activities (with your consent)
If you choose not to provide certain personal information, we may not be able to offer you our real estate services.
SHARING Your Information
We may share your personal information with:
- Third-party AML/CFT compliance providers (e.g., First AML)
- Regulatory authorities, such as the Real Estate Authority (REA) and Department of Internal Affairs (DIA)
- Law enforcement agencies, if required by law
- Professional advisers, such as lawyers, accountants, and auditors
- IT and marketing service providers, for secure data management
We do not sell, rent, or trade your personal information.
How We Store and Protect Your Information
We take reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:
- Secure data storage with encryption and access controls
- Two-factor authentication for sensitive data access
- Regular cybersecurity audits and compliance reviews
We retain personal information only for as long as necessary to fulfil legal, business, or regulatory requirements.
Your Rights Under the Privacy Act 2020
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information if it is inaccurate or incomplete
- Request deletion of your personal information (subject to legal and regulatory requirements)
- Withdraw consent for marketing communications at any time
To exercise these rights, contact our Privacy Officer at:
Logan Crawford
021 204 5208
Cookies and Online Tracking
Our website uses cookies to improve user experience and collect analytics data. You can manage cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.
Complaints and Disputes
If you have concerns about our handling of your personal information, you can:
- Contact our Privacy Officer for resolution.
- Escalate to the Office of the Privacy Commissioner if unresolved:
- Website: privacy.org.nz
- Complaint Form: Privacy Complaint Form
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.
By continuing to use our services, you accept the updated policy.