Terms of Use

The Good Agent Company Limited
Last Updated: 25th of February 2025

1. Introduction

Welcome to the website of The Good Agent Company Limited ("we", "us", "our"). By accessing or using our website (www.thegoodagent.co.nz), you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please do not use our website.

2. Licensing

All our licensed real estate agents operate under the Real Estate Agents Act 2008 and are licensed by the Real Estate Authority (REA). You can verify an agent’s credentials by visiting the REA Public Register or by calling 0800 367 7322.

3. Accuracy of Information

We strive to provide accurate and up-to-date information; however:

  • Property details, pricing, and availability are subject to change without notice.
  • All information provided on this website is for general reference only and should not be relied upon as legal, financial, or real estate advice.
  • Interested parties should conduct their own due diligence to verify the accuracy of any property information.
  • The Good Agent Company Limited accepts no liability for any inaccuracies, omissions, or reliance on the information provided on this website.

4. Remarketing and Advertising

  • We may use Google remarketing services to advertise to previous visitors of this website across third-party platforms.
  • Google uses cookies to display targeted ads based on past visits to our website.
  • You can disable these cookies through your browser settings or by adjusting preferences in Google Ad Settings.

5. GST (Goods and Services Tax)

  • Property prices displayed on this website are exclusive of GST, unless specifically stated otherwise.
  • Real estate agent fees and any associated charges are subject to GST at the prevailing rate.

6. Compliance and Code of Conduct

  • Our real estate services comply with the Real Estate Agents Act 2008 and the Real Estate Agents Authority (REA) Code of Conduct.
  • Buyers and sellers will be provided with REA-approved guides before signing any contractual documents.
  • You can also access these guides at www.rea.govt.nz.

7. Complaints Procedure

At The Good Agent Company Limited, we are committed to providing exceptional service. However, if you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so we can address them promptly and professionally.

How to Make a Complaint

You can make a complaint verbally or in writing. We recommend that formal complaints be made in writing to ensure they are properly documented and addressed.

Step 1: Contact Your Agent

If your complaint relates to a specific agent, we encourage you to first discuss your concerns directly with them. In most cases, this can lead to a quick resolution.

Step 2: Escalate to Management

If you are not satisfied with the response, or if your complaint involves a broader issue, you can escalate it to a senior member of our team.

Please send your written complaint to:
? info@thegoodagent.co.nz
? 021 204 5208

Your complaint should include:

  • Your name and contact details
  • The agent or service involved (if applicable)
  • A detailed description of the issue
  • Any supporting documents or evidence
  • The outcome you are seeking

We will acknowledge your complaint within 2 business days and aim to respond in writing within 10 business days.

Step 3: External Resolution

If you are not satisfied with our response, or if the issue remains unresolved, you can escalate your complaint to the Real Estate Authority (REA).

? Real Estate Authority (REA)
? www.rea.govt.nz
? 0800 367 7322

You are not required to follow our internal complaints process before contacting the REA, but we appreciate the opportunity to resolve your concerns first.

8. Intellectual Property

  • All website content, including text, images, and logos, is owned or licensed by The Good Agent Company Limited.
  • You may view, download, and print content for personal, non-commercial use only.
  • You may not modify, copy, or distribute any content without written permission.

9. Third-Party Links

  • Our website may contain links to external websites.
  • We do not control, endorse, or take responsibility for the content or privacy policies of third-party sites.

10. Limitation of Liability

To the fullest extent permitted by New Zealand law:

  • We are not liable for any loss, damage, or claims arising from the use of this website.
  • We do not guarantee that the website will always be available, secure, or error-free.

11. Updates to These Terms

We may update these Terms of Use from time to time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions regarding these Terms of Use, you can contact us at:

? info@thegoodagent.co.nz
? 021 204 5208